Much of outcomes research is a systematic attempt to exploit what is known and make it better.
Complexity that works is built up out of modules that work perfectly, layered one over the other.
Technological advances could allow us to see more clearly into our own lives.
It's generally much easier to kill an organization than to change it substantially.
An organization's intelligence is distributed to the point of being ubiquitous.
The way to build a complex system that works is to build it from very simple systems that work.